{"id":300,"date":"2026-03-21T15:39:32","date_gmt":"2026-03-21T15:39:32","guid":{"rendered":"https:\/\/cairnscreativestudio.nl\/?page_id=300"},"modified":"2026-10-08T14:52:38","modified_gmt":"2026-10-08T14:52:38","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/cairnscreativestudio.nl\/en\/algemene-voorwaarden\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
<\/div>\n\n\n\n

Terms and Conditions<\/h2>\n\n\n\n


Company Details<\/strong>
Cairns Creative Studio
Danielle Bergman
Grasbouw 12
3991NN Houten
E-mail: info@cairnscreativestudio.nl<\/a><\/p>\n\n\n\n

Chamber of Commerce number: 42041471
VAT number: NL005451376B95<\/p>\n\n\n\n

The consumer may contact Cairns Creative Studio via the contact form on the website before concluding the agreement.<\/p>\n\n\n\n

Applicability<\/strong>
These terms and conditions apply to all offers, orders and agreements concluded via the Cairns Creative Studio webshop.<\/p>\n\n\n\n

Offer and Products<\/strong>
All products are handmade.<\/p>\n\n\n\n

Images and colors may differ due to screen settings.<\/p>\n\n\n\n

Variations in colour, pattern, texture, shape and finish are inherent to the handcrafted production process. These natural differences make each product unique and are not considered defects, provided they are consistent with the product description and its handmade character.<\/p>\n\n\n\n

Obvious errors or mistakes in the offer, such as incorrect prices or product information, are not binding on Cairns Creative Studio.<\/p>\n\n\n\n

Formation of the Agreement<\/strong>
The agreement is concluded at the moment the consumer places an order and the payment has been successfully completed.<\/p>\n\n\n\n

Cairns Creative Studio reserves the right to refuse orders for justified reasons, such as fraud or incorrect information.<\/p>\n\n\n\n

Prices and Payment<\/strong>
All prices include VAT and exclude shipping costs, unless stated otherwise.<\/p>\n\n\n\n

Payment is made immediately via the available payment methods.<\/p>\n\n\n\n

Delivery and Risk<\/strong>
Orders are shipped within the timeframe stated on the website.<\/p>\n\n\n\n

Delivery takes place at the address provided by the consumer.<\/p>\n\n\n\n

The risk of damage or loss of products transfers to the consumer at the moment the consumer, or a third party designated by the consumer (not the carrier), has physically received the product.<\/p>\n\n\n\n

Right of Withdrawal (EU Consumer Law)<\/strong>
The consumer has the right to withdraw from the agreement within 14 days of receiving the product, without giving any reason.<\/p>\n\n\n\n

Following withdrawal, the consumer has a further 14 days to return the product.<\/p>\n\n\n\n

The consumer may unpack and inspect the product as they would be able to do in a physical store. The consumer is responsible for any reduction in value resulting from handling or use beyond what is necessary to establish the nature, characteristics and functioning of the product.<\/p>\n\n\n\n

Where reasonably possible, the product should be returned in its original packaging<\/p>\n\n\n\n

The direct costs of returning the product are borne by the consumer.<\/p>\n\n\n\n

Cairns Creative Studio will refund the purchase price, including any standard delivery costs, within 14 days of receiving the withdrawal notification. For returned products, Cairns Creative Studio may withhold the refund until the product has been received or the consumer has provided proof of return, whichever occurs first.

The consumer may withdraw from the contract using the online withdrawal form<\/a> on the Cairns Creative Studio website, the statutory model withdrawal form, or any other unequivocal statement expressing their decision to withdraw from the contract.<\/p>\n\n\n\n

Exclusion of the Right of Withdrawal<\/strong>
The right of withdrawal does not apply to:<\/p>\n\n\n\n

The right of withdrawal does not apply to products that are specially made according to the consumer\u2019s individual wishes or specifications and are not prefabricated.

This applies, for example, to products made upon request with a personalised text, a specific design or a unique finish based on the consumer\u2019s preferences.

This exception does not apply to standard products available in the webshop, even if they are handmade or unique.<\/p>\n\n\n\n

Damage and Complaints<\/strong>
If a product is damaged or an incorrect product has been delivered, Cairns Creative Studio kindly requests that the consumer report this preferably within 3 days of receipt, including clear photographs where possible.

This timeframe is intended to help resolve any issues quickly and carefully and does not affect the consumer\u2019s statutory rights.<\/p>\n\n\n\n

Cairns Creative Studio will assess the complaint and work with the consumer to find an appropriate solution.<\/p>\n\n\n\n

Complaints regarding other defects must be reported within a reasonable time after discovery.<\/p>\n\n\n\n

Liability<\/strong>
Cairns Creative Studio is liable for damage that can be demonstrably attributed to a failure to fulfil an obligation for which Cairns Creative Studio is responsible.<\/p>\n\n\n\n

Cairns Creative Studio is not liable for damage resulting from improper use, careless handling or failure to follow usage and safety instructions, insofar as the damage was caused by such actions.<\/p>\n\n\n\n

Cairns Creative Studio is not liable for damage for which it is not legally responsible.<\/p>\n\n\n\n

Safety and Use<\/strong>
Products must be used according to normal and intended use<\/p>\n\n\n\n

For candles:<\/p>\n\n\n\n