{"id":304,"date":"2026-03-21T15:42:21","date_gmt":"2026-03-21T15:42:21","guid":{"rendered":"https:\/\/cairnscreativestudio.nl\/?page_id=304"},"modified":"2026-10-08T15:00:59","modified_gmt":"2026-10-08T15:00:59","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/cairnscreativestudio.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer ext-animate--on\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">Frequently asked questions <br><\/h2>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion ext-animate--on is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h4 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.625), 20px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Shipping<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h4>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:14px\"><em><strong>When will my order be shipped?<\/strong><\/em><br><br>Orders are shipped within 2 business days after receipt of your payment.<br><br>After dispatch, delivery within the Netherlands usually takes 1-2 working days. For international destinations, delivery times vary by country and carrier. Please allow several working days to just over a week.<br><br>These times are estimates. Delivery may take longer during busy periods or due to customs clearance.<br><br><strong><em>Which carrier do you use?<\/em><\/strong><br><br>Within the Netherlands I ship with PostNL or DHL. For shipments outside the Netherlands, I use DHL or PostNL depending on the destination.<br><br><strong><em>I live outside the EU - are there additional costs?<\/em><\/strong><br><br>For deliveries outside the EU (such as the UK and Norway), import duties and customs fees may be charged by the authorities of the receiving country. These costs are entirely the responsibility of the recipient. I have no influence over these charges.<br><br><strong><em>What are the shipping costs?<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list ext-animate--on\">\n<li style=\"font-size:14px\">Netherlands: \u20ac5.95 - free for orders over \u20ac50,-<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">EU: \u20ac14.95 (small parcel up to 2 kg)<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">EU: \u20ac24,95 (parcel 2-5 kg)<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">Outside EU: \u20ac15.95 (small parcel up to 2 kg)<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">Outside EU: \u20ac31,95 (parcel 2-5 kg)<\/li>\n<\/ul>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.042), 0.9rem);\">I ship orders weighing up to 5 kg, including packaging. Is your order heavier? Please get in touch using the contact form, and we\u2019ll explore the options together.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion ext-animate--on is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h4 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.625), 20px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Products<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h4>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:14px\"><strong>Are the products exactly as shown in the photos?<\/strong><br><br>All products are handmade. Colors, speckles, pours, and textures may vary slightly from the photos. This is inherent to the making process and not considered a defect. Each piece is therefore unique.<br><br><strong><em>I notice imperfections on my product - is this a mistake?<\/em><\/strong><br><br>No, variations in color, pattern, texture and finish are inherent to the production process and do not constitute defects.<br><br><strong><em>Are the products suitable for food or liquids?<\/em><\/strong><br><br>All products can be used as decorative tableware. However, it is not recommended to place food or liquids directly on or in the finished products. The products are intended for decorative purposes only.<br><br><strong><em>Can I use a pot as a plant pot?<\/em><\/strong><br><br>All products are sealed. When used with a closed plastic inner pot, they can be used as planters. However, direct and longterm contact with water is not recommended.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h4 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.625), 20px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Candles and safety<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h4>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:14px\"><strong><em>My candle holder has darkened from the candle - is this normal?<\/em><\/strong><br><br>Yes, this can happen. The heat and soot from the flame can cause the inside of the holder to discolour. This is not a defect but a natural result of use.<br><br><strong><em>Are there safety instructions for the candles?<\/em><\/strong><br><br>Yes. For safe use of the candles:<\/p>\n\n\n\n<ul class=\"wp-block-list ext-animate--on\">\n<li class=\"ext-animate--on\" style=\"font-size:14px\">Never leave a burning candle unattended<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">Place on a heat-resistant surface<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:13px\">Keep out of reach of children and pets<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">Trim the wick to approximately 1 cm before use<\/li>\n\n\n\n<li class=\"ext-animate--on\" style=\"font-size:14px\">Do not burn for more than 4 hours at a time<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion ext-animate--on is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h4 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.625), 20px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Returns and complaints<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h4>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:14px\"><strong><em>Can I return my order?<\/em><\/strong><br><br>Yes, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. You can easily submit your return request using our <a href=\"https:\/\/cairnscreativestudio.nl\/en\/bestelling-herroepen\/\" target=\"_blank\" rel=\"noopener\">online withdrawal form<\/a>.<br><br>After notifying us, you have a further 14 days to return the product. You may unpack and inspect the product as you would in a physical store. You may be held responsible for any reduction in value resulting from excessive handling, use or damage.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\" style=\"font-size:14px\">Please package the product carefully and, if possible, return it in its original packaging. Return shipping costs are your responsibility.<br><br><strong><em>When will I receive my refund?<\/em><\/strong><br><br>Binnen 14 dagen na ontvangst van de herroepingsmelding wordt het aankoopbedrag terugbetaald. Bij retournering van de volledige bestelling worden ook de oorspronkelijke standaardverzendkosten terugbetaald.<br> <br>The refund may be withheld until the returned product has been received or proof of return shipment has been provided, whichever occurs first.<br><br><strong><em>My parcel arrived damaged - what now?<\/em><\/strong><br><br>Please report this within 3 days of receipt via the contact form with clear photos of the damage. I will then determine whether replacement or refund is applicable.<br><br><strong><em>Can I return a personalised product?<\/em><\/strong><br><br>No. The right of withdrawal does not apply to products that have been specially made according to your individual wishes or specifications.<br><br><strong><em>What if my product has a defect?<\/em><\/strong><br><br>I ensure that my products comply with the purchase agreement and meet reasonable expectations. If you have a complaint, please contact me within a reasonable period using the contact form, providing a clear description and photographs where possible. I will assess your complaint and work with you to find an appropriate solution.<br><br><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion ext-animate--on is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h4 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.625), 20px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Payment<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h4>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:14px\"><strong><em>How can I pay?<\/em><\/strong><br><br>Payment is made directly via the available payment methods in the webshop, provided through Mollie. Mollie supports both domestic and international payments.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion ext-animate--on is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h4 class=\"wp-block-accordion-heading has-icon has-icon-right\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.625), 20px);\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Do you have a other question?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h4>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"ext-animate--on wp-block-paragraph\" style=\"font-size:14px\"><strong>Can\u2019t find your answer here? <\/strong><br><br>Feel free to get in touch via the <a href=\"https:\/\/cairnscreativestudio.nl\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/cairnscreativestudio.nl\/contact\/\">contactform<\/a>I\u2019ll respond within 2 business days.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer ext-animate--on\"><\/div>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-304","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Veelgestelde vragen Verzending+ Hoe snel wordt mijn bestelling verzonden?Bestellingen worden binnen 2 werkdagen verzonden na ontvangst van je betaling.Na verzending wordt je pakket binnen Nederland doorgaans binnen 1\u20132 werkdagen bezorgd. 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